ABBYY FlexiCapture support - required information gathering

The following is the information required for all ABBYY support where there is a query about the software itself.

1. Your build number - open your version of the software, go to Help>About.
2. Your license number - find it in your License manager.
3. Ainfo log file
4. Event viewer log files (Application and System)

Ainfo log file

To collect Ainfo diagnostic files please do the following:

1. Run AINFO.exe file from the program installation folder: ABBYY FlexiCapture Servers\Support or ABBYY FlexiCapture Stations\Support
2. Click "Save as"
3. Send us AINFO.zip.

Event viewer

To collect the Windows Event Viewer log-file, please do the following:

1.  Reproduce the situation.
2. Go to Control Panel > Administrative Tools > Event Viewer (or press Windows+R buttons, type eventvwr.exe, and press OK)
3. Go to the Event Viewer window.
4. Select Windows Logs.
5. Right-click Application/System and select Save All Events as...
6. Send us the *.evt file.