Symptoms
The following internal program error is shown when trying to close a task within Remote Verification Station. When clicking OK on the dialog box it keeps coming up with this error. This prevents the user going onto the next task.
Cause
Opening each document in the task you will come across one document which produces this error. Most likely there is a document inside that document. This is what is causing the error to pop up when trying to close the task.
Resolution
Establish which documents are within another document. Then, using the original batch, import this batch in again and this will show in verification station. Within the verification stage you should see the same documents in one of the tasks again. This will allow you to process those documents from scratch and verify them as normal. When these have been processed they will show up as processed.
Reimported with a name the client needs to know. Like 'batch_blabla (reloaded)' and had to go through and verify task again for the task which wasn't able to go through.
There was no way of rectifying this issue apart from reimporting batch at the time of this issue.
WARNING:
YOU SHOULD ALWAYS AVOID REIMPORTING OF BATCHES OR DOCUMENTS AS THIS WILL BRING PAGES REMAINING DOWN ON THE LICENSE
IF THERE IS A BETTER SOLUTION TO RECTIFY THIS ISSUE CHANGE THIS ARTICLE.
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