Symptoms
Tasks or batches that are expected to appear in Verification Station are not found, or 'Get Task' fails with a message such as below:
Cause
User postpones a task - this allocates the task to themselves.
User 'Marks for sending to...' a stage and on the subsequent popup they have chosen the name of a user (often themselves).
Resolution
From our experience we recommend specifically against tasks being allocated against users unless there is a specific business need which is being addressed. Tasks allocated to users are less visible / invisible to other users and cause confusion.
Showing tasks for other users
Within Verification Station you can go to Task at the top, tick Show Tasks for Other Users and Show Processing Tasks.
Changing system configuration to prevent / manage user task locking
Only systems administrators (generally Workflow Doctor team) should make these changes.
Link to the ABBYY article below:
https://help.abbyy.com/en-us/flexicapture/12/admin_guide/timeouts_tasks/
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article