Debugging Mail Attachment Downloader [MAD]

Symptoms

MAD not downloading attachments.

Cause

Mail Attachment Downloader Service might not be running or this needs to reinstalled. 

Resolution

Step by step instructions for a 1st line debug of Mail Attachment Downloader

1. Check that the MailAttachmentDownloaderService Windows service is running
   
2. Open the MailAttachmentDownloader application and check that a connection can be made to the mailbox
   1. Go to Settings
      
   2. Click Test Connection
   3. You should see a status of Login Successful in the black bar.
      
3. Press Connect and Download to see if a mail download can be executed manually