Mail Attachment Downloader [MAD] proxy settings

Symptoms

Mail Attachment Downloader [MAD] may not be able to communicate with the internet in order to validate the licence or to download emails from external servers.

Cause

There may be a complete block on internet activity for the host machine but, more than likely, MAD has been installed to a machine where one of the following is true.

• The mail server settings (host, port, TLS and protocol) are not correct
• The program cannot connect to the host, port possibly due to a firewall or some other block when connecting to that host/port
• Your internet connection may be down

Resolution

1. First check the issue is not due to TLS 1.2 connectivity
   
   
2. Check the MAD connection settings (server name, credentials) first.
   
   
3. Check proxy settings

Proxy Settings

You may be behind a proxy preventing direct connection with gearmage.com on ports 80 and 443. 

In the following TWO files in the Program Files Gearmage program / installation directory,

MailAttachmentDownloader.exe.config AND MailAttachmentDownloaderService.exe.config

You can try to change the proxy line here:

<defaultProxy/>

to

<defaultProxy enabled="true" useDefaultCredentials="true">
  <proxy usesystemdefault="true" bypassonlocal="true"/>
</defaultProxy>

<defaultProxy>
  <proxy proxyaddress="http://[proxy address]:[proxy port]"
         bypassonlocal="false"/>
</defaultProxy>