Symptoms
When using a shared Office 365 mailbox it is often necessary to have the mailbox credentials rather than the credentials of a user [e.g. service account] which can access that mailbox.
In a scenario where an email should be processed from Exchange/o365 then moved (or copied) to a folder afterwards, e.g. \Inbox\Processed you will require the mailbox owner credentials.
Cause
n/a
Resolution
A shared mailbox can have a password and login enabled without license. See the following guide for details on set/reset of the mailbox user password.
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