Capture On Touch Basic Settings

Cause :  Unable to scan anything into Filedirector.

Symptom : Unable to find proper Shortcuts in Capture on Touch software.

Resolution : 

Pre-requisites -  for IT Team :

• Make sure Capture on Touch is installed on users machine based on scanner they use,

https://www.canon-europe.com/support/consumer/software/captureontouch-pro.html?softwareid=tcm:13-2320534&language=EN&productid=tcm:13-1581936&os=Windows%2011

• From the above link select the Product type and Operating system to download the software.

Scanning Shortcut Configuration

• Search for "run" in Windows -> Start

• Type "cmd" in run pop-up and click OK

• Wait for the Command prompt to open.

Paste the below commands onto the Command Prompt : 

md "c:\users\public\FdScanning\BACS Report"
md "c:\users\public\FdScanning\Charity Bank Details"
md "c:\users\public\FdScanning\Cheques"
md "c:\users\public\FdScanning\Correspondence"
md "c:\users\public\FdScanning\Gift Aids"
md "c:\users\public\FdScanning\Key Records"
md "c:\users\public\FdScanning\Lifetime RPPs"
md "c:\users\public\FdScanning\Miscellaneous Payments"
md "c:\users\public\FdScanning\Short-term RPPs"
md "c:\users\public\FdScanning\Vouchers" 

• Click 'Paste Anyway' if a warning pop-up is shown,

• Close the Command prompt once you see the below screen,

• Make sure above local folders are created for the scanners to scan into.

• Once the above step is done, Open Capture on touch software and add new Shortcuts with below settings :
• Select Scanning side based on requirement, 
  • Simplex -  Scans only one side of the page
  • Duplex -  Scans both sides of the page
  • Skip blank page - Would skip pages which are empty and scan the rest

• Separation Method is only required, if we need to split pages in separate document or Batch.

• If you need to save documents to folder, you need to make sure Output method selection is set to "Save to folder" and need to select path in "Save in folder" option below.

• Select Browse or Enter a path directly... and select the appropriate path as below for each profile to setup a custom location.

• We do not need any Index1 option to be configured.

• "Edit after scanning" lets the use adjust the scanned document. Selecting this option will open a pop-up window for the user to confirm if the scanned document is 'OK' to proceed.

• Make sure to select the 'Job Number' as below which users can use in the scanning station which would directly scan the documents onto the selected folder.